Mobile App Use Cases
Use Case Scenarios for SDS – Sell Deliver Service Mobile App
Introduction
The SDS mobile app is a purpose-built, out-of-the-box solution for SAP Last Mile Distribution, targeting delivery operations in the consumer packaged goods (CPG) industry. It enables seamless, real-time execution of delivery tasks with direct integration to SAP backends..
Key Actors
| Actor | Description |
| Driver | Executes delivery routes, captures signatures, collects payments |
| Checker | Audits vehicle product counts during check-in and check-out |
| Cashier | Handles cash reconciliation for completed deliveries |
| Supervisor | Oversees route execution, monitors issues, manages assignments |
Use Case Scenarios
Use Case 1: Execute Pre-Ordered Delivery Route
Preconditions: Driver is assigned to a pre-generated route in SAP; vehicle is loaded.
Steps:
- Driver logs into the SDS app.
- Views assigned delivery route and list of stops.
- Navigates to each customer location.
- Confirms delivery, captures signature, uploads to SAP.
- Logs issues or exceptions if any.
Postconditions: Delivery confirmations and signatures are updated in SAP in real-time.
Benefits: Fast, paperless proof of delivery with backend sync.
Use Case 2: Van Sales Execution
Preconditions: Driver has inventory loaded for direct sales.
Steps:
- Driver selects “Van Sales” route type.
- Adds customer orders on the go using SDS UI.
- Confirms sales and collects payment (if applicable).
- Uploads sales data to SAP.
Postconditions: Sales orders and payment data are recorded in SAP.
Benefits: Enables mobile sales without prior customer orders.
Use Case 3: Gate Check (Checker Role)
Preconditions: Route execution is pending check-in or check-out.
Steps:
- Checker logs into SDS and selects route/vehicle.
- Audits quantity loaded/unloaded.
- Confirms discrepancies or compliance.
- Signs off and syncs data.
Postconditions: Audit data is saved; gate pass is issued.
Benefits: Inventory control and process compliance.
Use Case 4: Cashier Payment Handling
Preconditions: Delivery route completed with cash collected.
Steps:
- Cashier logs in and opens cashier dashboard.
- Reviews submitted payments by driver.
- Confirms and signs reconciliation.
- Updates SAP records with payment status.
Postconditions: Payment records are finalized in backend.
Benefits: Secure and traceable cash handling.
Cross-Application Features
- Offline mode for data capture and deferred sync
- Automatic reprocessing of failed uploads
- Signature capture and digital proof of delivery
- AI assistant (optional future enhancement) for route guidance and status alerts.
Conclusion
These use cases demonstrate the SDS app’s ability to digitize last mile delivery operations with role-specific functionality, real-time SAP integration, and enhanced user experience.
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